Legal
Privacy Policy
Last updated: May 2025
Sosia Tea Ltd. ("we") values your privacy. This policy explains how we collect, use, and protect your personal information when you use sosiatea.com and related services.
1. Information We Collect
When you use the Sosia Tea website or make a purchase, we may collect: name, email address, delivery address, phone number, payment information (processed securely by Stripe — we do not store full card details), browsing history, and device information.
2. How We Use Your Information
We use your information to: process and fulfil orders, send order confirmations and tracking updates, provide customer support, send newsletters you have subscribed to (unsubscribe at any time), improve our products and services, and comply with legal obligations.
3. Data Sharing
We do not sell or rent your personal data. We share data with third parties only as necessary to deliver our services, including: Stripe (payment processing), logistics providers (order fulfilment), and email service providers. All third parties must adhere to strict data protection standards.
4. Cookies
We use cookies to enhance your browsing experience, including: remembering your cart contents, language preferences, and basic website analytics. You can manage cookie preferences through your browser settings.
5. Data Security
We use industry-standard security measures to protect your personal data, including SSL encryption and secure server storage. Payment data is handled by Stripe to PCI DSS standards — we never access your full payment details.
6. Your Rights
You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at customerservices@sosiatea.com and we will respond within a reasonable timeframe.
7. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated by email to subscribed users or announced on the website. Continued use of our services indicates acceptance of the updated policy.
Questions about this policy?
customerservices@sosiatea.com